We provide the industry’s leading shop management software for metal finishing, heat treating, and coatings that improves customers’ business and makes them more efficient—from the office to the shop floor

Cornerstone Systems understands that not all businesses are the same. The company has built the software in such a way that it can be customized to fit different business needs. “We offer a service that’s a hybrid between a custom program, and off-the-shelf program,” says Pludeman. The company provides software support through multiple channels. In addition to phone and email support, there is also an online support portal and ticketing system that streamlines communications between Cornerstone Systems and its customers. There is an easily searchable extensive knowledge base on the CSI Support portal. Also, Visual Shop users can monitor the progress of programming projects through the portal and submit comments or additional questions.

The effectiveness of Cornerstone’s Visual Shop management software can be well illustrated with a case study where one of the customers wanted to deploy a Visual Shop on a single database for the multiple plants they owned. This allows parts, processes, and customers to be shared from one plant to another. This software environment makes it easier to maintain and share essential information within the corporation. The customer plans to add additional plants to their portfolio. By working from one database, the implementation of Visual Shop will be streamlined as plants are added. Cornerstone’s solution helped their customer to improve overall output, standardize work flow, and improve customer satisfaction.

For the road ahead, Cornerstone is focusing on making its software more convenient and faster for its customers. Pludeman adds, “We want people to get the information about orders quickly.” For achieving this, company has plans to automate the features. In addition to this, Cornerstone is adding more features to make their software accessible from any device.